ADDED VALUE

MDM SOFTWARE

Our extensive experience in MDM software allows us to secure, monitor and manage a device (mobile, tablet, laptop, etc.) remotely. In this regard, ICP is certified to support KNOX

AND WHAT CAN WE DO REMOTELY?

  • Wipe data (essential when the device is reported as lost, stolen or misplaced)

  • Install apps

  • Locate and track equipment

  • Synchronise files

  • Report data

  • Lock Functions

  • Control expenses (restrict time on calls or data consumption)

  • Access devices to perform repairs or configurations

SAFETY

At ICP we manage a broad portfolio of technological measures that allow us to install antivirus and monitor, restrict and limit the use of electronic devices, such as parental control settings.

FULL E2E TRACEABILITY

Total traceability of the E2E process, from when the device needs an after-sales service until it is returned to the stated delivery point.

Complete traceability of:

  • Logistics

  • After-Sales

  • Sales

CALL CENTRE

Our Call Centre, staffed by more than 100 multilingual agents, is responsible for tracking orders and providing support to our customers’ entire distribution network.

We also have a specialised Call Center to provide technical support to our customers.

  • MULTILINGUAL CALL CENTRE

  • EMAILING

  • BI WEBSITE

  • TECHNICAL CALL CENTRE