ICP Tech. Solutions, a leading after-sales service and support company, has been chosen by Zurich as the strategic partner responsible for managing and responding to the first “on demand” insurance in Spain.
Klinc is the new generation of insurance launched by Zurich a few months ago under the brand name “Klinc by Zurich”. With this new service, users have full control over their policy, easily allowing them to activate or deactivate it from any digital platform, whenever they need it most.
At ICP Tech. Solutions labs, we analyse, repair or replace a wide range of devices: smartphones, tablets, computers, smartwatches, GoPro cameras or electric scooters are some examples of the devices that can benefit from this insurance.
ICP Tech. Solutions has the highest level of integration with Klinc, so that when a client requests any service, it will be processed in real time, thus speeding up the process as much as possible and with the greatest possible flexibility. Stefano de Liguoro, director of the Negocio Digital [Digital Business] in Zurich, points out that “there is a need to create a new generation of insurance. We are faced with a new type of customer that prioritises flexibility over price; and that calls for immediacy, ease and transparency. For the first time in our portfolio we have 22-year-old customers.”
Furthermore, and in order to reinforce the procedures involved with managing incidents, ICP has a Contact Centre with more than 100 specialised agents to help Klinc customers upon request, at no additional cost.
One of the keys to the collaboration between the two companies lies in the differential value services that ICP offers: a top quality logistics service thanks to the integration with the first national logistics operator, ICP Logística, a repair centre approved by the main manufacturers on the market, systems integration that allows the customer to be offered a completely new insurance model in Spain, and a Contact Centre service that offers customers the support they may need.
According to David Serrano, Head of Insurance Program at ICP, “it has been a great experience to build Klinc with Zurich, an innovative programme that will undoubtedly bring about a paradigm shift and rejuvenate the insurance sector in Spain”.